Customer Care Specialist

Your team:

Our Customer Care team is at the forefront of customer satisfaction, ensuring that when our clients need assistance, we’re there to help. We also serve as the essential bridge between customers and our product team, helping shape the future of Zenchef based on real user feedback.

What you will do:

• Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.
• Master Our Product: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.
• Tackle Issues Efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.
• Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
• Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.

What you will bring to the table:

• Previous experience in customer service, chat support, or a similar role.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Problem-solving mindset with a customer-first approach.
• Proficiency in English and Dutch
• Familiarity with CRM tools and live chat software is an advantage, especially Zendesk

What we offer:

• A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
• A hybrid work environment
• A work from abroad policy
• Daily restaurant-worthy lunches from our in house chef Roel Paping
• Regular breakfast in the office
• Monthly well-being budget
• Pension Plan
• 30 vacation days
• A Swapfiets to bike around Amsterdam or commuting allowance

This is a 6 months temporary contract which may lead to longer term employment.