UX/UI Designer

The Role To design and deliver seamless, inclusive, and engaging user experiences across our digital platforms, while leading the ongoing development of our design system and visual identity. This role will ensure our products are intuitive, accessible, and consistently aligned with our brand, helping us build strong connections with our diverse customer base and communicate our value clearly across every touchpoint. We aim to create experiences that are welcoming and usable for everyone, regardless of their abilities, backgrounds, or circumstances. Team Hybrid Working Style We are very proud to offer one of the most flexible hybrid working arrangements in the industry! The expectation for this role, will involve a minimum of one day each month - working out of our London Bridge office. Key Accountabilities Include Collaborate with Product, Engineering and Marketing to understand complex problems and create simple experiences customers will love. Create multiple concepts and prototypes and iterate ideas quickly. Own the end-to-end user journey for our online banking platform, the mobile app and the marketing website. This includes UX and UI design as well as creating compelling product marketing materials for our website, app stores, email campaigns and some offline marketing assets. Lead the evolution of the Zempler design system and brand guidelines. Conduct usability testing in collaboration with Product and Research to validate designs, gather user insights, and ensure a positive user experience. Collaborate with stakeholders to ensure our products and features are compliant with regulations, adhere to accessibility standards (e.g., WCAG), and align with commercial objectives. Partner closely with Designers, Developers, Product Managers, and Marketing to champion the adoption of the design system and advocate for design best practices. You'll Need to Have Excellent interpersonal, communication as influencing skills. Proven experience as a UX/UI designer. A portfolio of work covering a wide range of creative projects. A strong understanding of typography, colour, composition, and overall brand thinking. Experienced working in a user centred design environment. Experience working in a regulated environment. Experienced in Figma and Adobe CC. Comfortable working across the full design cycle from concept to detailed execution. Ability to collaborate across different areas of the business – product, marketing, business development and internal teams.

We're on a journey to make money simpler for the start-ups and small businesses that power the UK economy. We're all about smart technology, customer service with a human touch, and bank accounts that meet real life needs. That's only possible thanks to an incredible team who are all in to make Zempler the best bank for Britain's small but mighty businesses. There are more than 300 of us, representing over 20 nationalities – a diverse mix of ideas and skills, collaborating to build great things. (And, of course, have some fun along the way.) We're committed to creating a culture where everyone feels valued for the work they're doing. In 2023, we were inducted in the 'Best Companies' survey top 100 large businesses & Top 25 Financial Services businesses to work for in the UK. Zempler are the only bank with a top five place in all three categories ranked in 2024 by CMA (Competition and Markets Authority) for business SME banking: 1) 5th in Overall service quality 2) 4th in Online and mobile banking services 3) 2nd in SME overdraft and loan services