Site Reliability Engineer

ABOUT ZAPIER We're humans who simply think computers should do more work. At Zapier https://zapier.com/about, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI https://zapier.com/ai. Our mission is to make automation work for everyone by delivering products that delight our customers https://zapier.com/customer-stories. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success https://zapier.com/zapconnect, and as they grow, so will you. Job Posted: March 27th 2025 Location: India Hi there! We are seeking a talented Cloud Engineer to join our growing team at Zapier. As we continue to scale our product and grow our team, we're looking for an experienced engineer to help drive automation, performance, and reliability in our cloud-based infrastructure. We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply. - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ About You: - Experience: You have at least 2 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 2-5 years of professional experience. - Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability. - Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools. - Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability. - Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team. - Values: You align with Zapier's values and thrive in a collaborative, remote work environment. Responsibilities: - Infrastructure Management: Design and deploy AWS infrastructure using infrastructure as code tools like Terraform and Helm. - Kubernetes and Serverless: Contribute to the management and governance of our Kubernetes clusters (EKS) and serverless functions (Lambda). - Tool Evaluation: Evaluate new tools and recommend technologies to improve our infrastructure. - Collaboration: Partner with teams to solve infrastructure and design problems, ensuring scalable solutions. - Service Integration: Build services to integrate systems, process high-traffic workloads, and perform critical migrations. - Reliability Engineering: Apply site reliability engineering principles to improve application reliability and develop internal tools. - Feature Development: Build new features and services to support our teams and understand customer needs. - Incident Response: Collaborate with the team to solve issues, learn from failures, and build resilient systems. - On-Call: Participate in business hours on-call support. What we're doing: - Routing service: We've developed an in-house routing service to create a single source of truth and optimize our routing management. - Terraform rework: We're going to clean up and optimize our Terraform setup, to streamline the infrastructure management and enable faster and more reliable changes.

We're humans who simply think computers should do more work. At Zapier, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you.