Engineering Manager, Agents

ABOUT ZAPIER We're humans who simply think computers should do more work. At Zapier https://zapier.com/about, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI https://zapier.com/ai. Our mission is to make automation work for everyone by delivering products that delight our customers https://zapier.com/customer-stories. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success https://zapier.com/zapconnect, and as they grow, so will you. Hi there! Zapier is on the lookout for a talented Engineering Manager to lead the Agents https://zapier.com/agents team. Zapier Agents is our AI-powered agent product that is already helping users delegate work across 8000+ apps. This is a unique opportunity to shape how intelligent Agents operate at scale, built on top of Zapier's integration engine and real user workflows. You'll lead our technical team, with a focus on evolving a product already delivering dynamic reasoning into something even more intuitive, trustworthy, and transformative for our users. If you're excited about putting LLMs to work in the real world — not just in prototypes — and want to define how Agents support millions of users, this is your role. - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ ABOUT YOU - You've shipped LLM-powered products. You have hands-on experience building and shipping LLM features, with bonus points for autonomous agents experience. - You stay technically engaged. You regularly pair with engineers to support technical decision-making despite not being an IC. - You balance architecture with pragmatism. You make informed technical decisions, knowing when to plan meticulously and when to move quickly. - You prioritize outcomes over process. You implement lightweight processes that drive results without creating unnecessary red tape. - You champion frequent deployments. You believe in shipping code regularly and improving through real-world feedback rather than seeking perfection. - You solve problems creatively. You tackle challenges with a can-do attitude, recognizing when to build new features versus strengthening foundations. - You put users first. Your decisions and leadership are guided by user needs and improving their experience. - You build relationships across teams. You collaborate effectively beyond your team and influence technical decisions for the company's benefit. THINGS YOU'LL DO - Lead and develop a team of 4-6 engineers, providing technical direction, mentorship, and career growth opportunities. - Work with the engineering team to make, evaluate, and advocate for architectural decisions that align with Zapier's vision and technical standards. - Collaborate across engineering teams to evaluate and inform their technical decisions, creating alignment and removing blockers for the execution of Agents roadmap. - Champion problem-solving by identifying technical challenges and improving engineering processes. - Partner with design and product to tackle user problems effectively. - Communicate effectively to lead your team and keep leadership informed on your team's progress through one-on-ones, team meetings, and leadership updates. - Review code and provide thoughtful feedback to improve code quality and engineer growth. Contribute to code when needed to fix bugs, improve developer experience, or prototype concepts. - Foster a culture of experimentation, rapid learning, and continuous improvement

We're humans who simply think computers should do more work. At Zapier, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you.