Contact Center Agent

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission. Your responsibilities will include but not be limited to: Handling a high volume of inbound calls and greeting customers in a courteous and professional manner. Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner. Providing product and service information to customers. Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those. Troubleshoot service equipment issues. Adhere to, and fulfill, individual and team performance metrics.

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.