Help Article Content Writer

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Job Type Full Time

Location Preston, PR4

About Us

Your Hippo is an award-winning LMS and E-learning provider with over 250,000 registered users. We are seeking a dynamic and enthusiastic full-time Help Article Content Writer to join an established and fast-paced team.

Responsibilities

• As a Help Article Content Writer, you will work and communicate directly with other areas of the business within an office setting
• You will collaborate with customer support and development teams to gather the necessary information for each article
• You will research and write clear, concise, and accurate help articles, FAQs, and user guides to support our LMS platform
• You will translate complex technical information into user-friendly content
• Update and revise existing help articles to ensure accuracy and relevance
• Stay updated on the latest features and best practices in LMS usage
• Work to improve the robot on the online support chat
  
  

Essentials

• Excellent English writing skills
• Excellent editing and proofreading skills
• An ability to explain complex concepts in a simple way
• Strong technical ability
  
  

Would Be Great But Not Essential

• Experience as a help article writer, technical writer, or similar role
• Some application development experience
• Bilingual
  
  

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