Team Leader - Panel Operations

As a Team Leader in the Panel Operations team, you'll play a key role in driving operational excellence while supporting and developing your team. This position focuses on four key areas: • Client Service: Set the standard for client-focused delivery by leading through example. • People Management: Coach and mentor a team of Panel Executives (Junior to Senior), identify high-potential talent, and help team members grow. • Resourcing: Ensure the team is adequately resourced to manage the daily workload. • Continuous Improvement: Proactively identify opportunities to improve processes and tools to enhance efficiency and effectiveness. Key Responsibilities • Team Leadership & Development: Manage the day-to-day operations of your team, including task allocation, leave approval, and first-line support. Conduct regular 1:1s and team meetings, provide feedback, and support skill development through coaching and training initiatives. • Operational Oversight: Coordinate team capacity and ensure the successful and timely delivery of daily workload. Monitor resource levels and raise potential risks or constraints with leadership as needed. • Cross-Functional Collaboration: Work closely with internal teams to ensure seamless project execution. Clearly communicate team goals and departmental priorities to keep everyone aligned. • Process & Performance Improvement: Identify and implement opportunities to improve workflows, tools, and team efficiency. Promote administrative accuracy and adherence to operational best practices. • Culture & Engagement: Foster a positive, supportive, and accountable team culture. Model professionalism and a client-first mindset to elevate standards across the team.

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