Senior Global Role | Digital Customer Support

Our mission is to build the world's best panel, made up of millions of members who experience the most enjoyable, engaging and rewarding data sharing experience of any data company in the world. As part of the department responsible for growing panel membership worldwide, our member support function plays a critical role in delivering world-class service to millions of members worldwide, handling tens of thousands of support requests from members each month. The Senior Member Support Manager will oversee and deliver the transformation of our support function into a high-performing, data-driven, and technology-enabled operation. This role will lead the execution of a new global member support strategy, embedding a first-time resolution mindset, scaling operations, and future-proofing service delivery through automation, self-serve solutions, and AI technologies. You will be accountable for the team performance and service delivery outcomes on a global scale. Your mission will be to elevate the member experience, deliver operational excellence, and champion service innovation. This is a high-impact management role requiring strong strategic mindset, operational expertise, leadership, process innovation, and a relentless focus on member advocacy.

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