Applications Analyst

York St John University is home to nearly 11,000 students and staff from more than 100 countries. We're proud of our roots in accessible education and are building a future shaped by modern technology, user-centred design, and continuous service improvement. Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. About the Role We're looking for an experienced Applications Analyst to lead the lifecycle management of one or more key digital services. You'll combine technical expertise with operational awareness to deliver secure, scalable, and user-driven application platforms. You'll act as a subject matter expert, responsible for configuration, integration, support, and continuous enhancement of assigned systems. You'll also shape roadmaps, support agile delivery, and mentor team members. This role balances ownership of live services with collaborative change activity across project, product, and support teams. Key Responsibilities Manage the design, delivery, improvement, and retirement of assigned services Translate business needs into technical enhancements and service designs Support and configure low-code/no-code platforms (e.g. Power Platform) Contribute to agile cycles including backlog grooming and sprint planning Analyse service data to drive improvements and meet SLAs Lead integration with platforms like Dynamics 365, Moodle, Jira, and SharePoint Provide expert-level troubleshooting and user support Engage suppliers and partners to ensure service reliability Document processes, configurations, and compliance requirements Mentor analysts and support team development Represent the Applications team in service reviews and governance forums Current Focus Areas We're particularly interested in strengthening capabilities in: Student systems and CRM platforms (e.g. Dynamics 365) Workflow automation and data analytics (Power Automate, Power BI) ITSM platforms (e.g. Jira Service Management) Learning technologies (Moodle and related tools) You don't need to cover every area; we value specialists with a learning mindset and collaborative approach. Required Skills and Experience Experience managing enterprise applications in a live service environment Technical knowledge in API integration, SQL, REST, and data workflows Strong communication skills, with an ability to explain solutions clearly Confidence working across agile and operational teams A user-first approach grounded in data and continuous improvement Familiarity with IT service and project delivery frameworks (e.g. ITIL, Agile)

York St John University is home to nearly 11,000 students and staff from more than 100 countries. We're proud of our roots in accessible education and are building a future shaped by modern technology, user-centred design, and continuous service improvement. Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.