Phone & Internet Sales Representative

Description

Toyota of York is hiring for a BDC Representative! 

This role entails developing business for our sales department by making contact with customers via phone & internet. 

We are looking for candidates who can provide exceptional customer service.

This role will be paid hourly with a monthly bonus based on productivity. 

Part time or Full time opportunity available

We are open to discussing schedule options with you 

Must be able to work evenings until 8pm and every other Saturday

Part time would be apprx 25 hours per week

Full time would be 40 hours per week

Responsibilities:

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, text, e-mail, or in person.
• Maintains knowledge of all dealership products and services.
• Directs customers to product information resources, including those available on the Internet.
• Understands the needs of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks e-mail frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers their messages have been forwarded to the appropriate sales personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Comprehensive knowledge of and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Continually learning new products, features, accessories, etc., and their benefits to customers.
• Maintains professional appearance.

Requirements

• Exceptional phone, email & people skills
• Ability to maintain regular attendance
• Ability to multitask & work in a fast paced environment
• Superior communication and customer service skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• Attention to detail
• Ability to thrive in a team environment
• High School Diploma or equivalent
• PA Automotive Salespersons License required or obtain within 30 days of hire
• Must be currently eligible to work in the United States

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.