Description
Requirements
As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Your responsibilities will include:
- Give quality tours to potential new members
- Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
- Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
- Giving quality tours tailored to the interests of prospective members
- Greeting members by name and scanning members in
- Building relationships and helping retain members
- Providing prompt, friendly, and professional service
- Multitasking in a fast-paced environment while managing front desk responsibilities
- Participating in paid trainings and team meetings
- Supporting your team to create a positive and engaging environment
This position supports member engagement, check-ins, and front desk operations during our busiest times.
Summary
What We’re Looking For:
- A positive attitude and team spirit
- Strong communication and professional customer service skills
- Ability to multitask, prioritize, and stay organized
- Proactive approach to learning new information and using online/internal resources
- Comfortable with standing for extended periods
- Proficiency with Microsoft Office and basic web navigation
- Bilingual a plus, but not required
- High school diploma or GED required