About the role
As an Operations Analyst, you will be part of the Yext Services team assisting with client initiatives. You’ll serve as a supporting team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts. These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product. In this hands-on role, you will become an expert in the Yext platform. As an integral part of the organization, you’ll work directly with team members to learn and grow an exciting career at Yext! This role is fully on-site in our Hyderabad, India office.
What You'll Do
Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners. Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion. Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time. Apply excel to compare large data sets of Yext powered listing information against publisher scan results. Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform. Discover and document unique client nuances. Refer to and contribute to internal process documentation. Contribute to internal resources and deliver important product feedback to leadership and relevant teams.
What You Have
BA/BS degree or similar college level education. 1-3 years of operations, customer support, or analyst experience. Proficient in data analysis and manipulation with solid spreadsheet (Excel). Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts. Diligent, organized, process-driven. Ability to work quickly and accurately in a fast-paced environment. Autonomous worker with excellent time management skills. Ability to thrive in a cross-functional team environment. Interest in technology.
About the company
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
