Cloudstaff
Website:
cloudstaff.com
Job details:
We’re Hiring: Yardi Technical Support Specialist
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Yardi Technical Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Yardi Technical Support Specialist
Work Arrangement: Work from Home
Location: India
Schedule: Night Shift
Job description:
We are seeking a Yardi Technical Support Specialist to assist with managing and resolving tickets within the support queue. This role will be based in India and will provide day-to-day technical support for users of the Yardi platform.
Key Responsibilities
- Manage and monitor incoming tickets in the Yardi support queue
- Provide first-line technical support for Yardi system issues
- Troubleshoot and resolve common platform and user-related issues
- Escalate complex technical problems to higher-level support teams when required
- Ensure timely updates and resolution of tickets in line with SLA targets
- Maintain accurate documentation of issues, actions, and resolutions
- Support end users with system navigation and functionality questions
Qualifications and requirements:
- Required Skills & Experience
- Experience working with Yardi or similar property management systems
- Background in technical support or helpdesk environments
- Strong troubleshooting and problem-solving skills
- Familiarity with ticketing systems (ServiceNow, Jira, or similar)
- Good communication skills and ability to support non-technical users
- Ability to work in a fast-paced, queue-driven environment
- Preferred Experience
- Experience supporting real estate, property management, or accounting systems
- Prior exposure to offshore or shared services environments
- Basic understanding of system integrations and data workflows
- Know how to prompt Gemini Pro would be a plus.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
Click on Apply to know more.
