Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation.
Purpose of Role
A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.
Key Accountabilities Include
• Ensure customer satisfaction and Yamaha’s brand strength
• Contribute and support achievement of corporate sales and departmental monthly budget
• Ensure achievement of departmental KPI’s and goals while maintaining metrics
• Attract, engage, and develop team members within the department
• Achieve service delivery expectations through effective order processing oversight
Primary Responsibilities Include
• Resolve escalated Channel Partner issues
• Manage time keeping and expense
• Update Team metrics
• Process and knowledge transfer of Dealer Setup and Maintenance requests while working with internal and external stakeholders
• Process and knowledge transfer of Loan Management transactions and supports annual loan verification audit
• Support and process of cross departmental SharePoint approvals and channel partner exclusive programs
• Support Salesforce case workload
Core Functional Competencies
• Brand Ambassador – Non marketing: Service as a representative of the Yamaha brand
• Business Acumen – YCA: Understand how the business works, including how YCA makes money and achieves goals
• Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
• Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services
Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Instills Trust
• Drives Results
• Manages Conflict
• Develops Talent
• Ensures Accountability
Qualifications
Ideal
• Proficient in Microsoft Office Suite
• ERP System experience
• CRM experience
• Administrative Procedure experience
Preferred
• Experience working within a cross-functional, matrix environment
• Experience in expense control, including timekeeping
• Salesforce experience
• Tableau or similar database software experience
• Demonstrated success across all YCA Sales channels
• People management
Here’s What We’ll Bring
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Flexible work options (including hybrid schedule)
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
- We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
Compensation
- The hiring range for this position is $31.25 - $36.53 per hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
- Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.