Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
Supports staff growth and development. Identifies staff training needs and creates action plan with employee incorporating job performance training needs as well as mandatory training.
Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
Develops and implements annual department work plan. Assigns and coordinates work and manages the flow and the patient schedule. Collaborates with ancillary staff to process patients based on providers’ schedule, maintaining smooth patient flow.
Provides patient care, discussing chief complaint and obtaining vital signs and complete health history for the patient. Collects information on allergies and preexisting conditions. Develops a baseline physical assessment.
Provides information to patient regarding any procedures, including site selection and possible complications.
May perform IV starts.
Documents health history, assessments, actions and medications in the Electronic Medical Record (EMR) systems.
Assists providers in diagnostic procedures and treatments.
Identifies the purpose, side effects, and onset of action for each class of drug being given to patient. Explains medication, usage and possible side effects to patient/guardian and obtains consent.
Collaborates with other healthcare providers in developing patient plan of care. Coordinates and plans interagency referrals related to patient care as directed by the provider.
Collaborates with provider in implementing the patient plan of care including providing education and identifying additional services needed for the patient. Initiates follow-up care plan as needed.
Plans agendas and prepares for departmental meetings, advisory meetings, etc.
Monitors and reviews program progress on a regular basis to ensure program requirements are being met.
Reviews processes related to daily implementation of patient care and evaluates compliance and effectiveness of the processes. Involves staff in development and implementation of process improvement solutions. Represents the agency and works collaboratively with community partners as applicable.
Communicates with insurance companies and managed care plans regarding prior authorizations, formulary rejections and other requests as directed by medical providers.
Performs clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements.