Client Consultant

Client Consultant

Fort Worth, Texas, United States · Client Services

Come Work for Us!

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts.

Xpressdocs is seeking an experienced Client Consultant to join our Client Services team.  In this role, you will be responsible for:

• Effectively handling telephone, email, and chat requests by processing the information received accurately and efficiently.
• Delivering a high level of customer service to every customer.

In this position, you will:

• Handle all calls and chats in a consistently polite, professional, and efficient manner.
• Provide first call resolution.
• To have a good understanding of the significance of customer service and always adhere to a high standard.
• Attain the service levels set by leadership.
• Recognize the importance of flexibility regarding clocking in/out, breaks, lunches, ensuring service levels are not affected at any time during the shift.
• Maintain composure when dealing with difficult customers.
• Identify and resolve problems in a timely manner.
• Document all call information according to standard operating procedures.
• Follow-up customer calls where necessary.
• Other duties as assigned.

This job description outlines the primary responsibilities of the position.  Employees may be required to perform other duties required as assigned by management to meet the needs of the organization.

You’ll thrive in this role if you:

• Have 1–5 years of contact center experience
• Are knowledgeable about customer service practices and principles
• Can handle stressful situations appropriately
• Demonstrate strong critical thinking, analytical, and problem‑solving skills, and work well in a team environment
• Have exceptional written and verbal communication skills
• Are proficient in Microsoft applications
• Can sit at a desk for up to 80% of the workday
• Are able to handle calls and chats

What We Offer:

An environment that prioritizes balance between work and family. Our comprehensive benefits package and workplace opportunities include:

• Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do.  
• Enjoy our modern, secure and centrally located office in Fort Worth
• Flexible work from home options
• Onsite coffee bar and wellness rooms
• Medical, dental, vision, disability, and life insurance
• 401K with company matching
• Paid holidays, vacation, and personal time
• Tuition Reimbursement
• Employee awards program
• A dedicated social platform for peer, work anniversary and birthday recognition

Who We Are:

A Marketing/Print/Technology company with more than 20 years of experience helping some of today’s top companies simplify and strengthen their marketing. We provide cutting-edge but accessible marketing technology, produce high-quality marketing materials, and create world-class customer experiences. We take our solutions seriously, but we don’t take ourselves seriously.

To learn more about what we do and who we serve, visit www.xpressdocs.com.

Xpressdocs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.