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Product Support Analyst

Salary

₹3.55 LPA

Min Experience

2 years

Location

remote

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Xogene Work from Home Jobs in India for Freshers 2025 seeks a Product Support Analyst for various posts. Apply through Jobskull—Jobs for Freshers. Xogene Work from Home Jobs: Apply Online. Online registration is scheduled to close on June 29, 2025. The job location, salary, qualifications, and application link are available below. This is one of the remote jobs for freshers. Xogene Work from Home Jobs in India 2025 Job Location: Candidates will work from home in the Product Support Analyst position. The number of posts: The roles come in a variety of positions. There may be multiple seats. Available Positions: The required positions and the number of seats are given below for your reference. 1. Product Support Analyst Xogene Work from Home Jobs 2025 Salary: The yearly remuneration for the position of Product Support Analyst is around Rs 355,000 PA. (Note: The salaries listed may differ and are based on Glassdoor statistics.). The numbers presented here are subject to change and are not set in stone. It is recommended that job seekers take this variety into account when looking for jobs. The notification includes additional facts regarding the compensation. Xogene Work from Home Jobs for Freshers in India: Education Requirements: Please read the qualifications required for this post in the columns below. Product Support Analyst: A graduate degree in any field. Check out the advertisement at the end for more information regarding the academic qualification post. If you do not have a graduate degree, click here now for 10th- or 12th-based job openings. Age Limit: - The recruiting process requires candidates to be at least 18 years old. There is no upper age limit. For more details regarding your age, see the complete notification. 1. Xogene Work from Home Jobs in India 2025 Roles and Responsibilities of a Product Support Analyst: The obligations and job roles for the off-campus drive are mentioned below. Keep an eye on the ticket queue and handle tickets in accordance with the Support SLA. Examine and address support team tickets that have been submitted. Collaborate with the development and product teams to comprehend the gravity and consequences of client complaints that have been raised. Sort tickets and forward them to team members as needed. Answer consumer tickets in a professional and educational manner. Engage in the criteria for daily, weekly, and monthly reporting. Keep up with the articles in the Support knowledgebase and add more as needed. Give the Support Lead regular updates on the status of tickets. Work together to create and update FAQs, training manuals, and other user material. Qualifications and technical requirements for Xogene: A bachelor's degree or four years of experience equivalent to that Excellent customer service abilities and at least two years of experience in a software support or customer service role Outstanding critical thinking and problem-solving abilities a desire to fast onboard using training documentation and learn software solutions Prioritization and multitasking skills are essential. Strong organizational abilities and a focus on details Capacity to quickly adjust and rearrange priorities in a fast-paced setting Expertise in knowledge management and bug reporting tools outstanding writing and vocal communication skills in English. Strong interpersonal skills and the capacity to operate across functional boundaries as a team player Being at ease with flexible scheduling to coincide with US and/or UK workdays.

About the company

Xogene Work from Home Jobs for Housewives: Product Support Analyst. Apply through Jobskull for remote jobs in India.

Skills

customer service
critical thinking
problem-solving
prioritization
multitasking
organization
detail-oriented
knowledge management
bug reporting
written communication
verbal communication
teamwork