Customer Service Intern

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

One of the ways we are achieving this is through our XiFin Internship Program. The Internship Program is designed to empower, educate, and inspire the next generation of talent by providing meaningful hands‑on experience, professional development, and direct exposure to the real impact of our work. Our mission is to create an environment where interns build the skills, confidence, and connections needed to excel in their careers—while contributing to projects that support XiFin’s mission of improving healthcare financial performance.

This is a 10-week structured program beginning on June 15, 2026, and ending August 21, 2026. This will be part-time (up to 29 hours/week). 

About the role: 

The Customer Service Intern will support XiFin’s Outsource Billing and Client Support functions by helping ensure our clients receive responsive, accurate, and high‑quality service. This internship is designed to provide hands‑on experience in analyzing customer issues, understanding workflow processes, and partnering with cross‑functional teams to resolve challenges efficiently.

What does the position pay?

The hourly compensation for this role is $23.00 for undergraduate students and $25.00 for graduate students. 

How you will make an impact: 

In this role, you’ll: 

• Assist in analyzing customer/patient calls and support cases to identify trends, root causes, and recommended solutions.
• Develop solutions to customer issues centered around repeat or unanswered calls.
• Contribute to process‑improvement efforts by identifying inefficiencies and recommending enhancements.
• Assist in creating internal documentation such as SOP’s or step‑by‑step process guidelines.

This is an onsite position at our office in San Diego, CA. 

What you will bring to the team:

A combination of the following education and experience factors will be considered: 

• Currently pursuing a degree in Business Administration, Communications, Healthcare Administration, Information Systems, or related field
• Demonstrated knowledge of MS Excel or data-tracking tools
• Ability to prioritize and perform multiple tasks in time-critical situations

What Interns can Expect: 

The XiFin Internship Program is a structured 10-week summer experience that offers students the opportunity to work alongside industry professionals in technical, business and operational areas across the organization. Interns participate in department-specific projects while taking part in a series of developmental workshops aimed at improving industry knowledge and skills. As an intern you will have: 

• A dedicated manager and clear project deliverables
• Weekly check-ins and structured professional development
• Opportunities to collaborate with peers across locations (San Diego, Charleston, Dallas)
• Access to leaders, mentors, and subject matter experts
• A welcoming, community-oriented experience with events, celebrations, and learning sessions throughout the program

Why XiFin?

We’re more than just a healthcare technology company—we’re a team that cares about people.
 Here’s a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future  
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations! 

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.