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Technical Helpdesk & Digital Remote Support Professional II

Salary

51.12 - 102.24 CAD

Min Experience

5 years

Location

Winnipeg, Manitoba, Canada

JobType

full-time

About the job

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About the role

General Information

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City

Winnipeg

State/Province

Manitoba

Country

Canada

Department

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Date

Monday, April 21, 2025

Working time

Full-time

Ref#

20035697

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

51,120

Annual Base Salary Maximum

102,240

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We are seeking a highly skilled Senior Service Engineer to join our IT team. In this critical role, you will serve as the Cisco Meraki Subject Matter Expert (SME), providing advanced support for managed services, optimizing infrastructure (including both internal and client environments), and ensuring seamless operations across the organization. You will also manage Azure cloud services and support internal hosted data center infrastructure. Additionally, you'll work closely with our Professional Services team on client-facing projects related to both internal and external customer portfolios.

Key Responsibilities

Provide Tier 3 support, troubleshooting issues related to Cisco Meraki networks, Azure cloud services, and cloud-hosted infrastructure.

Act as the Cisco/ Cisco Meraki SME, deploying, configuring, and maintaining Cisco and Cisco Meraki solutions (routers, switches, firewalls, wireless APs) for enterprise-scale networks.

Administer and manage Azure cloud environments, including Azure Active Directory, networking, virtual machines (VMs), and storage solutions.

Oversee and maintain cloud-hosted infrastructure, ensuring high availability, scalability, and security for business-critical systems.

Collaborate with the Professional Services team on IT projects related to both internal infrastructure and customer portfolios.

Conduct proactive system maintenance, including security audits, backups, upgrades, and optimization to ensure system integrity and security compliance.

Provide training and knowledge transfer to junior engineers and internal team members, fostering collaboration and continuous learning.

Support internal and external clients remotely/onsite in addressing IT infrastructure needs, ensuring that service level agreements (SLAs) and project timelines are met.

Participate in on-call support rotation (weekly), providing after-hours troubleshooting and support as needed.

Requirements

5+ years of experience in System and Network Administration, with expertise in Cisco Meraki and Azure cloud platforms.

In-depth experience with Cisco Meraki (routers, switches, firewalls, and wireless APs) and expertise in deploying and optimizing Meraki solutions.

Hands-on experience managing Azure services, including Azure Active Directory, VMs, networking, and storage.

Strong understanding of cloud infrastructure management, including security, scalability, and high availability in cloud-hosted environments.

Proficient in Microsoft 365 applications, including Intune, Defender, and Exchange.

Experience working collaboratively with cross-functional teams, particularly with a Professional Services team on customer-facing projects.

Familiarity with networking protocols, including LAN/WAN, VPNs, firewalls, and network security.

Ability to train and mentor junior team members, create and share technical knowledge in a collaborative, team-oriented environment.

Relevant certifications such as Cisco Meraki CMNA/CMNO or Azure Solutions Architect are a plus.

Additional Information

Work Environment: Hybrid (combination of office and remote work)

Driving license and a reliable vehicle are required for this role

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About the company

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Skills

cisco meraki
azure
microsoft 365
networking
cloud infrastructure