Onboarding Specialist (Small Business Customers) - Hong Kong

We are looking for an enthusiastic and customer-focused Onboarding Specialist to join our Asia Sales team. You will be part of a team based across Hong Kong and Singapore and support our Small Business (SMB) customers in Hong Kong. As an Onboarding Specialist, you will play a key role in ensuring successful conversions, onboarding, and product adoption, helping SMB users feel confident using Xero and fully leverage our suite of features. You will engage with customers via phone, online meetings, email, and other channels to provide guidance, answer questions, and help our customers get the most value from Xero for their business. Your product knowledge, expertise, and customer insights will help build trust, new customer conversions and drive long-term retention.

At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.