Technical Writer

Job Description

WHO WE ARE

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly’s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As a Technical Writer at Xactly Corporation working in a hybrid schedule, you will be responsible for customer & partner facing product documentation including product overviews, installation and configuration guides, developer guides, in-app guides, release notes, newsletters, and FAQs. You will be an integral part of the technical enablement function, working closely with product managers, engineers and customer enablement teams to create resources to improve product adoption and the overall experience for our customers. You will be responsible for managing the documentation needs of multiple products and our core platform, and work with various scrum teams to meet deadlines as per the product release dates. We are looking for you to partner with our user experience team to develop documentation guidelines and policies in line with Xactly brand requirements and ensure consistency, completeness, and accuracy across articles. As a part of the process, you will be involved in the complete product development cycle and thus gain in-depth knowledge on Xactly’s platform and products.

At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think in different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect this in order to build strong and lasting relationships.

THE TEAM

Xactly’s Technical Enablement is a collaborative, tight-knit team consisting of technical writers, partner solution architects, and Xactly University trainers and curriculum developers. We consistently strive to provide the best enablement solutions for our users. Technical writing is an integral part of this team, taking on complex processes and transforming them into intuitive, easy-to-use guides and multi-modal resources for sales compensation admins, sales representatives, implementation consultants, and application developers from around the world.

THE SKILL SET

• 2-5 years of technical writing experience in a software organization
• Strong written and verbal communication
• Meticulous attention to detail and should be able to clearly communicate complex concepts to various audiences from non-technical to engineering
• Managed documentation on multiple products
• Familiar with technical platforms, coding and scripting languages - SQL, HTML, CSS, JavaScript, REST APIs, Python etc. Note: Programming Language understanding and ability to read code is a big plus
• Experience working with the following tools preferred: Khoros, Git, GitHub, Confluence, Jira, Pendo
• Experience working directly with Engineering teams and Product Managers
• Experience with developing API and function documentation
• Writing samples required
• Bachelor's degree or equivalent experience preferred
  
  

WITHIN ONE MONTH, YOU WILL

• Attend new hire training
• Gain an understanding of the Sales Performance Management space and the business challenges Xactly solves
• Learn the documentation process
• Get to know your team
  
  

WITHIN THREE MONTHS, YOU WILL

• Learn the Xactly platform and product suite
• Learn Xactly’s documentation tools and resources
• Begin to work on documentation updates
  
  

WITHIN SIX MONTHS, YOU WILL

• Work closely with Product Managers, Engineering, and User Experience to deliver your documentation / enablement vision
  
  

WITHIN TWELVE MONTHS, YOU WILL

• Be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact company-wide
• Identify further personal education opportunities to increase your business and instructional acumen
  
  

Benefits & Perks

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite(if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• Wellness program
  
  

OUR VISION

Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.

OUR CORE VALUES

Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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