Manager, IT Change Management

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. As an IT Change Manager, you will manage and govern the implementation of changes in IT systems, ensuring they align with the company's strategic goals while maintaining operational stability and minimizing risks. Your responsibilities include evaluating change requests, collaborating with stakeholders, and overseeing risk assessment and mitigation efforts. This role plays a crucial part in achieving operational objectives, facilitating smooth transitions, and safeguarding business continuity. What you will do Manage IT Change Management by reviewing and approving Change Requests in CAB meetings, ensuring alignment with business priorities and ROI, collaborating with key stakeholders (PMs, PGO, WSA IT, vendors), and streamlining processes across WSA IT, particularly for validated systems Manage the IT Change Management Dashboard, including the Financial Dashboard, and present regular KPI reports to management via JIRA/Smartsheet Oversee solution delivery schedules from various stakeholders, including vendors, throughout the entire SDLC, coordinating with WSA IT testers and PGO until deployment, while ensuring compliance with computer system validation and documentation standards Lead the IT Change Management team by providing training, ensuring the right skill sets, and handling talent acquisition, from CV selection to interviews and onboarding What you bring Experience Bachelor's degree in Computer Science, Industrial Engineering, Information Systems, or a related discipline Over 3 years of experience in IT Change Management and Project Management within the Medical Device industry. Expertise in IT Change Management tools like JIRA and Smartsheet, including their integration Proven experience in leading teams within the Medical Device industry In-depth knowledge of the full Software Development Life Cycle (SDLC) and Good Documentation Practices. Personal competencies Strong leadership skills, with the ability to drive initiatives and ensure successful execution Excellent communication and presentation skills Confident in challenging stakeholders to ensure alignment with business objectives and best practices.

At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.