Customer Service Professional

At wrrk, we believe that every company should have a world-class customer service organization. So we built an on-demand customer service team. 

We recruit and retain the best Customer Service Professionals we can find (we call our teammates Pros for a reason) and offer white-glove email, chat and phone support to companies (and their customers) around the world; delighting clients' customers and resolving their issues as a service.

Visit our website to learn more about what we offer our clients: www.wrrk.com

WHAT PROS DO:

• Provide support by answering customer inquiries via voice, email, and chat.
• Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards. 

WHAT YOU NEED:

• Customer Support (CS) experience.
• Ability to multitask. For example: Ability to listen and talk to a customer while typing to research issues or reviewing and updating customer account information.
• Ability to work in a fast paced setting.
• Consistent attendance.
• Ability to maintain a professional demeanor even during challenging customer interactions.
• Ability to effectively communicate and interact with team members, management, clients, and customers.
• Empathy for customers.
• Troubleshooting experience with online software.
• Strong desire to get things done for the sake of the customer and the business. 
• Computer and consistent internet access. Mobile devices other than laptop computers are not sufficient.
• Attention to detail.

PHYSICAL FACTORS:

• Talk/Listen: Pros are required to actively listen and speak with customers for the majority of their work hours.
• Computer, Keyboard, and Mouse: Pros are regularly required to navigate Customer Support softwares, input customer information, conduct research, communicate online with teammates/management/clients/customers. 

CURRENT SHIFTS (PT and FT available):

• Weekdays and Weekends US business hours
  • 8a-4p CST
  • 9a-5p CST
  • 10a-6p CST
  • 11a-7p CST
• Emphasis on WEEKENDS. Especially looking for support Fri/Sat/Sun. Let's talk about your availability. :)

Apply now and join our team of Pros! 

WRRK (96.9 FM, "96.9 BOB-FM") is a variety hits radio station licensed to Braddock, Pennsylvania, serving Pittsburgh, Pennsylvania and owned by Saul Frischling, through licensee WPNT Media Subsidiary, LLC. Its studios are located at 5000 McKnight Road (Suite 401) in Pittsburgh's North Hills, and the transmitter tower is in the city's Hazelwood neighborhood.