Inbound Phone Sales Representative - Automotive Parts

Opportunity Information:

Job Description:

The Inbound Sales Representative is responsible for assisting customers via telephone in returns processing, order completion, and sales and customer service functions.

Additionally, the Inbound Sales Representative develops new prospects and interacts with existing customers via telephone to increase sales and facilitate company growth while coordinating with the field sales team to ensure goals are met.

Responsibilities:

• Assists the Outbound Sales Department by providing outstanding customer service and handling a high volume of inbound sales calls.

• Contacts prospective customers to explain services or products offered, prepares order quotes, and places orders for processing.

• Achieves assigned performance goals and objectives set by leadership.

Essential Job Skills:

• Proficiency in Microsoft Office.

• Proficient in data entry, including speed and accuracy.

• Capability to use basic business mathematics and analyze business reports.

• Willingness to continuously evolve and develop personal skills to meet a changing environment.

• Strong interpersonal, analytical, and collaborative skills.

• Ability to read and interpret documents.

• Reliable with an excellent attendance record.

Requirements:

• 1-3 years of automotive aftermarket-related sales, or an equivalent combination of education and experience.

• Telemarketing and customer service experience.

• High school diploma or GED equivalent.

• Proficiency in Microsoft Office.

• Must be able to read, write, and speak English fluently.

• Eligible to work in the United States.

Ideal Candidates:

• Extremely organized and demonstrates the ability to prioritize effectively.

• Proficient in all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel).

• Able to create, compose, and edit written materials.

• Capable of exercising independence and discretion.

• Associate’s degree preferred.

• Bilingual skills are a plus.

Education:

• High school diploma or GED equivalent.

• Associate’s degree preferred.

Certificates, Licenses:

• None.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, talk, and listen. The team member is frequently required to walk. The team member is occasionally required to stand; use hands, reach with hands and arms; stoop, kneel, crouch, or crawl. The team member must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to moving mechanical parts and occasionally exposed to high places, fumes, airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. This position is in an office environment.

#t2

Location Type: On-Site Pay Range: USD $18.15 - USD $21.75 /Hr.

Wholesale distributor of original equipment and aftermarket automotive parts.