Sales Operations Manager

We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe. We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, have memorable experiences, and promote their brand. We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between. Our culture is represented by our Core Values: Stay positive, Get the Job Done, Customer Centricity and 100% Committed to the team.  

JOB SUMMARY 

Sales Operations owns sales execution infrastructure and discipline. This role ensures Sales operates inside defined rules, data is clean, forecasts are real, and performance is measurable

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. CRM & Pipeline Discipline 

• Owns deal stage enforcement
• Ensures required fields, next steps, close dates
• Prevents stale or manipulated pipeline

2. Forecast & Reporting Support 

• Supports forecast accuracy
• Maintains pipeline and performance dashboards
• Ensure consistent definitions and reporting 

3. Quotas, Territories & Comp Mechanics 

• Territory setup and maintenance
• Quota configuration and adjustments
• Comp plan mechanics and reporting (not design)

4. Sales Performance Visibility 

• Rep activity vs outcomes
• Stage conversion rates
• Sales cycle tracking 
• Deal aging analysis

QUALIFICATIONS

• 5–10 years in Sales Ops or RevOps
• Hands-on CRM experience (HubSpot, Salesforce, Dynamics, etc.)
• Experience supporting complex B2B sales
• Familiar with comp plans and territory models

• Ideal Candidate Profile

CHARACTER PROFILE

• Is detail-oriented 
• Comfortable enforcing rules
• Calm under pressure
• Will push back on senior sellers

Work Environment

• Remote or hybrid environment with required overlap across U.S. time zones

• High-accountability, metrics-driven operating cadence

• Frequent interaction with sales leadership and frontline sellers

• Fast-paced environment requiring focus, precision, and consistency

Language Ability

• Strong professional English (written and verbal) required

• Able to clearly communicate policies, expectations, and corrective feedback

• Additional languages are a plus but not required

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify