JLL
Website:
co.jll
Job details:
Position Overview
JLL seeks a dynamic India FM Lead to partner with our Regional FM Lead and Workplace Team in managing facilities, currently in Mumbai with potential nationwide expansion. This role demands a strategic leader who delivers safe, compliant workplaces while anticipating client needs and driving exceptional performance within contract parameters.
As India FM Lead, you will build and manage high-performing Facilities and Soft Services teams that achieve operational excellence while maintaining exceptional team engagement. This position requires translating JLL's strategic objectives into actionable business opportunities, ensuring all contract deliverables exceed expectations including operational uptime, cost optimization, energy reduction initiatives, and service innovation.
The role combines strategic oversight with deep technical expertise in FM hard services, requiring comprehensive management of building systems, infrastructure, plant and equipment to ensure efficient, safe and cost-effective operations. You will deliver critical environment management and technical leadership focused on continuous improvement, risk mitigation, and exceptional client satisfaction.
Key Responsibilities
Operations Management
Assist in overseeing daily facility operations including HVAC, electrical, plumbing, and life safety systems
Support preventive maintenance programs and vendor management
Coordinate with building engineers and maintenance staff
Monitor building automation systems (BAS) and energy management systems
Technical Support
Conduct regular building inspections and equipment assessments
Troubleshoot mechanical, electrical, and plumbing issues
Review and approve work orders and maintenance requests
Ensure compliance with building codes, safety regulations, and environmental standards
Team Leadership & Development
Build and lead high-performing teams by fostering a culture of continuous improvement and innovation. Leverage business intelligence and best practices to drive service delivery efficiencies through new tools, process optimization, and innovative solutions. Manage direct reports to maintain motivation, engagement and personal development while executing succession and growth plans.
Operations & Compliance Excellence
Manage all client workplace experiences and facilities services for JLL-managed properties in India, ensuring complete contract compliance and performance specification achievement. Conduct regular FM asset evaluations for HSSE compliance and collaborate with teams and leadership on continuous improvement initiatives. Effectively manage communications during service outages and facilities incidents, including root cause analysis to prevent recurrence.
Required Qualifications
Experience & Leadership
10+ years facility and operations leadership experience with responsibility for high-performing teams in service environments
5+ years technical and supervisory experience in building engineering systems across multiple sites or regions
Proven track record delivering operating plans through leading practices and rigorous performance standards
Significant vendor performance management experience
Core Competencies
Exemplary client relationship management skills managing within high-performing JLL and client organizations
Strong team building capabilities with ability to motivate, develop and challenge team members
Proven time management and delegation skills with ability to manage multiple priorities in fast-paced, matrixed environments
Strong analytical, judgment, problem-solving and crisis management abilities
Excellent interpersonal and relationship building skills
Proficiency in basic computer applications, G-suite, and Corrigo (desirable)
Apply now!
Click on Apply to know more.