Infosys BPM
Website:
infosysbpm.com
Job details:
Women's Hiring for Voice & Accent Trainer(Process Lead role)
Note: The cut-off date to apply for this posting is 11th October
Role- Process Lead-Voice & Accent Trainer
Experience-4-5 Years
Location-Pune
Education-Graduation
Notice Period-30 Days
Job Description:
Voice Coach KRA:
Based on the Voice Coach / Voice & Accent Trainer role, It focuses on improving communication effectiveness, accent clarity, customer interaction skills, and overall performance of customer service advisors in a BPM environment.
Job Profile: Voice Coach (Voice & Accent Trainer)
A Voice Coach is responsible for enhancing employees' spoken English, pronunciation, accent neutrality, customer communication, and soft skills. The role involves conducting training sessions, coaching individuals and teams, developing learning materials, and supporting operational goals through continuous performance improvement
Key Responsibilities
- Deliver voice and communication training programs to customer service advisors and employees.
- Conduct sessions on:
- Accent neutralization
- Pronunciation and fluency
- Business communication
- Soft skills and customer handling
- Perform training audits and identify communication improvement areas.
- Provide one-on-one and group coaching to improve performance metrics.
- Develop training content, presentations, learning activities, and engagement materials.
- Monitor trainee progress and evaluate training effectiveness.
- Partner with Operations and Quality teams to ensure training interventions support business KPIs and customer experience objectives.
- Facilitate Train-the-Trainer programs and knowledge transfer initiatives.
Required Skills
- Voice &Accent Training
- Communication Coaching
- Training Delivery & Facilitation
- Presentation Skills
- Content Development
- Quality Auditing
- Public Speaking
- Team Collaboration and Leadership
- MS Excel & PowerPoint
- Customer Service Knowledge
Preferred Skills
Blend communication expertise with technical awareness to improve team KPIs like CSAT, NPS, and First Contact Resolution. Preferred skills include neutral accent training, active listening, de-escalation tactics, and ITSM knowledge
REGISTRATION PROCESS:
The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be Considered for the next stage).
Candidate ID Registration process:
STEP 1: https://career.infosys.com/joblist
STEP 2: Click on "Register" and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.
The interview will be conducted as per the scheduled invite ONLY
Regards,
Infosys BPM Recruitment team
Click on Apply to know more.
