Operations Specialist

Wolt is a Finnish technology company and we're best known for our food delivery platform. In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes. An Operations Specialist in the Supply Activation team plays a key role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to unlock supply when and where needed, through data analysis and clear communication with our courier partner community. What you'll be doing Ensuring optimal courier supply levels and activations across the Central region, balancing demand and supply to maintain smooth operations; Developing and executing activation strategies, including setting up bonus designs and payment structures, while ensuring clear and timely communications to couriers; Collaborating with teams across different countries to understand local needs, tailor operations by sharing development ideas and improving ongoing tasks, while executing them efficiently; Maintaining and reviewing standard operating procedures to ensure consistency, while continuously aiming at improving them; Analysing supply behaviour and using insights to adapt strategies for different situations, such as peak times, weather changes, and special events; Organising tasks, staying agile, and stepping in wherever needed to support operations and resolve issues quickly.

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.