Assistant Manager - Transactional Quality - Vizag - VIPL - REF87172K_2025205035

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Skills set required - Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills. Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts. Ability to handle stress, Good command over English. Good Knowledge of MS Excel & Power BI Person specification/Competency/JD - Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline study and define the realistic target for the process and identify the CTQ’s and deploy the audit process, Drive brainwave in the process, drive open forums/best practice sharing sessions, Provided timely reports. perform the compliance check and highlight the risk to internal stakeholders. Provide evidence of defects and directions for corrective action and avoidance of future errors if performance less than required target. This corrective action will do based on sample check performance. YB six sigma improvement project to be certified, successfully completed WB DMAIC training and YB test within 12 months of role. Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines. Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management. Understand and abide by the importance of discipline, punctuality and protocol.General Knowledge and Experience:• Strong workforce Management background• Human Resource backgroundCharacter Attributes:• Must be able to determine problems and recommend analysis and solutions; must be able to seek out better methods for team to operateProcess test – YesAptitude/ Soft Skill Test – AptitudeHR Interview – YesQuality Interview 1 – YesQuality Interview 2 – Yes

Qualification: GraduationExperience - 2 to 3 yrs in TQ qualitySkills set required - Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills. Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts. Ability to handle stress, Good command over English. Good Knowledge of MS Excel & Power BI