Elvn Active
Website:
elvndigital.com
Company:
https://www.linkedin.com/company/elvn-active
Industries: Retail Apparel and Fashion
Job details:
Operations Associate
ELVN | Mumbai | Full time
About ELVN
ELVN is a premium women's activewear brand built for women who train hard and want gear that keeps up. We operate on a monthly drop model and are growing fast across India, with plans to expand into Dubai and the Gulf region.
About the role
We're looking for an Operations Associate to keep our order fulfillment, inventory, and returns running smoothly on Shopify. You'll also be the first point of contact for customer queries, so this role blends backend operations with direct customer interaction. You will report to the Brand Manager.
What you will do
Ecommerce operations
- Monitor daily order flow and dispatch status on Shopify, making sure every order moves within TAT
- Track and manage returns and exchanges through Return Prime, from request to resolution
- Do weekly stock counts and flag any mismatch between Shopify and physical inventory
- Flag low stock and stockouts before they become a problem, especially before drop days
- Coordinate with the warehouse or courier team on delayed shipments
- Keep the Shopify backend clean, correct stock numbers, no duplicate listings
Customer support
- Respond to customer queries on email, Instagram DMs, and WhatsApp
- Handle order status, sizing, and exchange or return questions
- Maintain a response time of under 2 hours during business hours
- Escalate high friction complaints to the Brand Manager
- Log recurring complaint themes such as sizing or delivery delays
What we're looking for
- 0 to 1 year of experience, freshers welcome
- Comfortable working with Shopify, Return Prime, or similar backend tools, or quick to learn them
- Organised, doesn't let small things slip, comfortable with structured repetitive workflows
- Clear communicator, since customer interaction is part of the role
- Based in Mumbai and okay working from office
What we offer
- Hands on exposure to how a scaling D2C brand runs end to end
- Structured onboarding with a clear two week ramp up plan
- Room to grow into a specialised ops or CX lead role as the team scales
- A collaborative, no fluff work environment
✉️ : hr@elvnactive.com
Click on Apply to know more.