CoinDCX
Website:
coindcx.com
Company:
https://www.linkedin.com/company/coindcx
Seniority: Not Applicable
Industries: Financial Services
Job details:
The CoinDCX Journey: Building the Future of Finance
At CoinDCX, our mission is clear - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance.
As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale.
We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what’s next.
If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here.
About The Role
This isn’t a typical API Analyst role.
You will be at the intersection of trading infrastructure, client experience, and technical execution — enabling traders to seamlessly integrate and operate on CoinDCX’s APIs.
In this role, you will work closely with senior team members, Product, Tech, and CX teams to onboard and support API users including retail algo traders and emerging HNI clients.
You will play a critical role in ensuring reliability, speed, and accuracy in how clients interact with our trading systems, directly impacting trading experience and platform trust.
What You’ll Do
- Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
- Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
- Act as the first line of support for API users, ensuring timely responses and clear resolution paths
- Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
- Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
- Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
- Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve
You’ll Excel in This Role If You
- Have 1-2 years of experience
- Have a solid understanding of REST APIs, WebSockets, and JSON-based request/response structures
- Are familiar with tools like Postman or similar API testing platforms
- Have basic knowledge of a scripting language (Python preferred) and are comfortable reading or testing API flows
- Understand (or are eager to learn) financial markets, crypto trading, and core trading concepts like order types and execution flows
- Bring strong attention to detail in issue tracking, logging, and documentation
- Communicate clearly and effectively with both technical and non-technical stakeholders
- Are highly structured and able to follow defined processes while maintaining speed and accuracy
- Take ownership of problems and see them through to resolution, escalating only when necessary
- Thrive in cross-functional environments and collaborate effectively with Tech, Product, CX, and Business teams
You’ll Know You’re Winning When
- You consistently meet or exceed SLA metrics for response time (FRT) and resolution turnaround (TAT)
- API-related queries are resolved efficiently with minimal escalations
- Issue logging and documentation are accurate, structured, and actionable
- Repeat queries reduce due to improved documentation and proactive guidance
- Client feedback reflects strong satisfaction with API support quality
Why This Role Matters & What’s In It For You
This role sits at the core of CoinDCX’s trading infrastructure experience, directly impacting how clients interact with our APIs and execute trades at scale.
You will gain hands-on exposure to real-world trading systems, APIs, and high-frequency environments while working closely with Product and Engineering teams.
It’s a strong foundation role for anyone looking to build a career in crypto, trading systems, or technical product and operations.
Hiring Process
Here’s what your journey with us looks like:
- Application Review – We assess for skills, alignment, and intent
- Recruiter Connect – A short conversation to understand you better
- Functional Round(s) – Deep dive into your technical understanding and problem-solving approach
- Assignment / Simulation Round – A real-world API troubleshooting or integration scenario
- Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best
- Founder Conversation (Optional) – For select candidates
Where We Work
We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.
With this belief, we operate as a work-from-office organisation. This role is based out of our
Bengaluru office , where energy, alignment and innovation move in real time.
Perks That Empower You
We believe great people deserve great experiences.
- Design Your Own Benefits: Flexible perks to match your lifestyle
- Unlimited Wellness Leaves: Rest and recharge as you need
- Mental Wellness Support: Access to therapy and wellness resources
- Learning Sessions: Bi-weekly learning and growth opportunities
Ready to Build What’s Next?
If you’re looking for a role that gives you hands-on exposure to trading systems, real impact, and a chance to build in one of the fastest-evolving industries, this is it.
Join CoinDCX and help us make crypto accessible to every Indian, together.
Click on Apply to know more.
