Tech Trail Travels
Website:
trailtech.net
Company:
https://www.linkedin.com/company/techtrailtravels
Seniority: Mid-Senior level
Industries: Travel Arrangements
Job details:
Holiday Operations
Experience- 2 to 3 Years
Key Duties & Responsibilities
* Handle end-to-end operations of domestic and international holiday bookings.
* Coordinate with hotels, DMCs, transporters, guides and other suppliers for confirmations.
* Prepare and verify itineraries, vouchers, hotel confirmations, transfers and other travel documents.
* Ensure all bookings are confirmed as per the agreed itinerary and costing.
* Coordinate closely with the Sales/Business Development team for smooth handover of confirmed bookings.
* Follow up with suppliers for availability, rates, amendments and special requests.
* Maintain accurate booking records, operational trackers and customer details.
* Handle booking amendments, cancellations, rescheduling and supplier-related issues.
* Monitor pre-departure requirements and ensure travellers receive all necessary documents on time.
* Coordinate with travellers when required regarding operational arrangements and trip-related information.
* Manage last-minute changes and operational issues during the customer’s journey.
* Escalate critical issues to the Operations Manager/management and ensure timely resolution.
* Check supplier invoices and ensure they match agreed rates and booking details before processing.
* Coordinate with the Accounts team for supplier payments, refunds and reconciliation.
* Maintain strong relationships with hotels, DMCs and other travel partners.
* Ensure service quality and customer satisfaction throughout the travel lifecycle.
* Maintain proper documentation and follow company SOPs and operational processes.
* Support the team in improving turnaround time, reducing errors and maintaining operational efficiency.
Key Skills Required
* Good knowledge of domestic and international holiday operations.
* Strong communication and coordination skills.
* Knowledge of hotel bookings, transfers, sightseeing and tour packages.
* Ability to handle multiple bookings simultaneously.
* Good negotiation and problem-solving skills.
* Strong attention to detail.
* Proficiency in MS Excel/Google Sheets and travel-related systems.
* Ability to handle pressure and last-minute operational changes.
* Experience with B2B/B2C holiday operations would be an advantage.
Click on Apply to know more.