SourcingXPress
Website:
sourcingxpress.com
Company:
https://www.linkedin.com/company/sourcingxpress
Seniority: Not Applicable
Industries: Technology, Information and Internet
Job details:
Company: People Impact
Website: Visit Website
LinkedIn: Visit LinkedIn
Business Type: Startup
Company Type: Service
Business Model: B2B
Funding Stage: Pre-seed
Industry: Information Technology
Salary Range: ₹ 30-32 Lacs PA
Job Description
We are seeking an experienced
Sr. Salesforce Engineer – Service with strong expertise in
Salesforce Service Cloud and Field Service Lightning (FSL) to design, develop, and deliver scalable enterprise solutions.
The ideal candidate will have hands-on experience with
Apex, Lightning Web Components (LWC), integrations, and Salesforce Field Service, along with a strong understanding of DevOps, CI/CD, and AI-assisted development practices.
Key Responsibilities
- Design, develop, test, and deploy high-quality Salesforce solutions with a strong emphasis on scalability, performance, maintainability, and code quality.
- Develop advanced Apex components, including triggers, classes, Queueable Apex, Scheduled Apex, and Batch Apex, supporting Work Orders, Service Appointments, Assets, and other FSL objects.
- Build enterprise-grade Lightning Web Components (LWC) for dispatcher consoles, technician mobile applications, and service timeline experiences.
- Design and implement integrations with CTI, IVR platforms, scheduling engines, ERP, inventory management systems, and other enterprise applications using REST APIs, SOAP services, Platform Events, and Bulk APIs.
- Configure and customize Salesforce Field Service (FSL), including Service Resources, Service Territories, Skills, Work Types, Shifts, Maintenance Plans, and Scheduling Policies.
- Develop custom scheduling and optimization capabilities using Salesforce FSL APIs, including travel optimization, resource capacity planning, and workload balancing.
- Configure and extend Omni-Channel routing, presence management, assignment rules, and intelligent work distribution using Apex and LWC.
- Diagnose and resolve complex issues involving scheduling, dispatcher operations, technician mobile synchronization, routing, and multi-system integrations.
- Optimize Apex, SOQL, SOSL, asynchronous processing, and platform performance to support high-volume Work Orders, Cases, and Service Appointments.
- Build reusable development frameworks, utility classes, Lightning components, helper libraries, and automated test data factories.
- Deliver comprehensive unit and integration testing while supporting automated CI/CD pipelines for Salesforce deployments.
- Leverage Salesforce Agentforce, Salesforce Copilot, and AI-assisted development tools to improve engineering productivity, accelerate delivery, and enhance code quality.
- Prepare and maintain technical documentation, including High-Level Design (HLD), Low-Level Design (LLD), data models, sequence diagrams, API specifications, and integration documentation.
- Collaborate closely with architects, product owners, QA engineers, and business stakeholders throughout the Agile development lifecycle.
Required Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent practical experience).
- Salesforce Platform Developer I (PD1) Certification is required.
Experience
- 7–9 years of experience in Salesforce application development with significant experience in Service Cloud and Salesforce Field Service (FSL).
Required Skills & Competencies
- Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce (where applicable), SOQL, and SOSL.
- Experience designing, developing, and managing integrations using REST APIs, SOAP APIs, Platform Events, and Bulk APIs.
- Strong knowledge of Salesforce Service Cloud and Salesforce Field Service architecture, capabilities, and platform best practices.
- Experience building scalable data models, security models, sharing rules, permission sets, and enterprise-grade Salesforce solutions.
- Hands-on experience with DevOps practices and CI/CD tools such as Copado, Jenkins, Git, and Salesforce deployment automation.
- Experience integrating Salesforce with middleware and external enterprise applications.
- Familiarity with Salesforce Agentforce, Salesforce Copilot, prompt engineering, AI-assisted development, and intelligent coding accelerators.
- Experience working in Agile/Scrum development environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently, manage ambiguity, and effectively handle production escalations.
- Excellent written and verbal communication skills with the ability to translate business requirements into scalable technical solutions and clearly communicate architectural decisions and trade-offs.
Preferred Qualifications
- Strong proficiency in modern JavaScript, including advanced concepts beyond standard Lightning Web Components.
- Experience with enterprise-scale Salesforce implementations involving high transaction volumes.
- Exposure to enterprise integration platforms and distributed application architectures.
- Salesforce certifications related to Service Cloud, Field Service, or Application Architecture are an added advantage.
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