Cheesewalk
Company:
https://www.linkedin.com/company/cheesewalk
Industries: Retail Apparel and Fashion
Job details:
💼 Role: Ecommerce Operations Executive (Freshers can apply)
📍 Mumbai Suburb Based Only
About the role:
We are looking for a Fulfilment and Operations Executive to manage the day-to-day order processing and logistics operations that keep our deliveries smooth and reliable. This role is critical in ensuring every order is picked, packed, and dispatched accurately while maintaining efficiency across returns and exchanges.
You will be responsible for printing invoices and shipping labels, picking and packing daily orders, maintaining dispatch counts and manifests, and coordinating timely handovers to logistics partners. The role also involves accepting return and exchange requests, verifying returned products for quality and accuracy, and working closely with the customer support team to resolve queries related to returns and exchanges.
Responsibilities:
- Print manifests, shipping labels, and process daily order documentation
- Pick, pack, and prepare orders accurately and efficiently for dispatch
- Maintain daily dispatch counts and ensure manifests are accurate
- Coordinate timely handover of shipments to logistics partners
- Accept and process return and exchange requests as per company policy
- Verify returned products for quality, accuracy, and eligibility
- Coordinate with the customer support team for return/exchange-related queries
- Update return status and maintain accurate reverse logistics records
- Ensure packaging meets brand standards and protects products in transit
- Track shipment movement and flag delays or delivery issues proactively
- Maintain organised workflow in the dispatch and returns area
- Assist in periodic stock checks and report discrepancies or damages
- Support smooth operations during peak dispatch periods
- Monitor inventory levels daily and alert the team on fast-moving items nearing out-of-stock status
- Coordinate with the procurement/production team to ensure timely replenishment of low-stock products
Requirements and Skills:
- Strong attention to detail and accuracy in order processing and documentation
- Ability to work efficiently in a fast-paced dispatch and warehouse environment
- Basic understanding of shipping, logistics, and reverse pickup processes
- Organised and systematic approach to handling orders, returns, and inventory
- Physical stamina to manage packing, lifting, and movement of packages during dispatch cycles
- Familiarity with courier panels, shipping software, or order management systems is a plus
- Basic computer skills for updating records and tracking shipments
- Problem-solving mindset to handle dispatch delays, return discrepancies, and stock issues
- Good coordination and communication skills to work with customer support and operations teams
- Discipline and reliability in meeting daily dispatch timelines
Click on Apply to know more.