DPS Ujjain
Website:
dps.io
Company:
https://www.linkedin.com/company/dps-ujjain
Job details:
Company Description DPS Ujjain is a well-established and reputed school known for its strong academic environment and student-focused culture. The school follows the Central Board of Secondary Education (CBSE) curriculum, offering structured and holistic education. DPS Ujjain emphasizes comprehensive personality development, encouraging learners to grow intellectually, socially, and emotionally. Team members join a professional, collaborative setting that supports quality education and continuous improvement.
Role Description The Customer Service Assistant is a full-time, on-site role based in Mumbai. This role involves responding to inquiries from parents, students, and visitors via phone, email, and in person, ensuring clear and timely communication. The Customer Service Assistant helps resolve concerns, provides information on school policies and procedures, and supports administrative tasks such as maintaining records and updating contact information. Day-to-day responsibilities include coordinating with academic and administrative staff, managing front-desk operations, and contributing to a welcoming and organized environment. The role requires maintaining high standards of professionalism, confidentiality, and service quality.
Qualifications
- Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
- Candidates should possess experience in Customer Support and Customer Service.
- Candidates should possess clear and professional Communication skills.
- Basic computer literacy and familiarity with office software and email systems.
- Prior experience in an educational or customer-facing environment is an advantage.
- Ability to work on-site in Mumbai, manage multiple tasks, and remain calm under pressure.
- Minimum high school diploma; a degree in any discipline is preferred.
Click on Apply to know more.