TECEZE
Website:
teceze.com
Company:
https://www.linkedin.com/company/teceze
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
About This Job
TECEZE
Location: Mumbai, Maharashtra, India
Work Mode: On-site
Industry: IT Services and IT Consulting
Job Description
Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite
We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.
Experience: 8–10 Years
Location: Pan India
Work Mode: Onsite
Salary: Best in the Market
Must-Have Skills
Experience Strategy & Design LeadershipCustomer Journey Mapping & Service BlueprintingSitecore XM Cloud / Sitecore AISitecore CDP & PersonalizeSitecore Experience EdgeDynamics 365Azure ServicesOmnichannel Experience DesignAccessibility & PersonalizationCRM & CMS Capabilities
Key Responsibilities
Define personas, customer journeys, and service principles.Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.Lead customer research and translate insights into experience strategies.Govern design quality across implementation teams.Drive personalization strategies using Sitecore CDP and Experience Edge.Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.
What We're Looking For
Strong executive stakeholder management.Workshop facilitation and strategic storytelling skills.Experience leading cross-functional teams.Data-driven decision-making with analytics-informed design.
Interested candidates can share their updated resume through DM or mail.
madan.kumar@teceze.com
#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia
Click on Apply to know more.
