Aroleap
Website:
aroleap.com
Company:
https://www.linkedin.com/company/aroleap
Industries: Wellness and Fitness Services
Job details:
Company Description:
Aroleap builds premium wall-mounted smart home gyms for India's most driven professionals — high-performance strength training without sacrificing schedules or space. The Aroleap X combines motor-controlled digital resistance with AI-powered coaching to deliver a complete training experience in under 10 sq ft. Backed by a four-shark deal on Shark Tank India and India's only patent in the category, Aroleap has 1,200+ machines deployed across 200+ cities — including the Indian Army, Indian Navy, AIIMS, and Zerodha. Our mission is to help people outperform in every area of life by elevating how they train.
Role Description:
This is a full-time, on-site role based in Bengaluru. As Customer Excellence Executive, you'll be the voice of Aroleap for our customers — owning the journey from the moment a machine ships to every service visit after. You'll handle customer conversations across WhatsApp, calls, and email; track deliveries and coordinate with logistics partners; schedule installations and service visits with our technician network; and work closely with the operations team to keep everything moving. You'll also spot recurring issues, share insights with product and ops teams, and maintain clean records of every interaction — helping us build a truly customer-centric culture as we scale.
Qualifications:
- Excellent spoken and written English; fluent Hindi is a strong plus (Kannada or other regional languages are a bonus)
- Strong customer-handling skills — able to manage 20–30 conversations a day with professionalism and empathy
- Comfortable coordinating with logistics partners and field technicians in a fast-paced environment
- Working knowledge of Excel / Google Sheets and messaging tools; WhatsApp Business experience is a plus
- Analytical mindset — able to spot patterns in customer issues and suggest improvements
- Organised, proactive, and calm under pressure
- 0–2 years of experience; prior work in customer support, operations, or logistics is an advantage
- Interest in fitness, consumer hardware, or health-tech is a plus
Why Join Us
- Front-row seat at a breakout startup — Aroleap is one of India's fastest-growing fitness tech companies, fresh off a four-shark deal on Shark Tank India and scaling rapidly across B2C and institutional segments
- Real ownership from day one — you won't be a ticket-closer; you'll own the full customer journey across support, operations, and logistics
- Learn how a hardware startup actually runs — hands-on exposure to logistics, installations, product feedback loops, and cross-functional coordination
- Grow with the company — early team members take on bigger roles fast as we scale
- Work alongside the founding team — direct access, quick decisions, no bureaucracy
- Be part of something customers love — our machines are in homes, hospitals, and defence establishments across 200+ cities, and you'll be the person making that experience world-class
How to Apply
LinkedIn may limit the number of applications on this post. If you're unable to apply here — or want to make sure your profile gets seen — email your resume directly to syed.ali@aroleap.com with the subject line "Customer Excellence – [Your Name]".
We review every application and respond to shortlisted candidates within a week.
Click on Apply to know more.