Vallaham
Website:
vallaham.com
Company:
https://www.linkedin.com/company/vallaham
Seniority: Mid-Senior level
Industries: Holding Companies
Job details:
Job Title: Software Asset Management
Location: Mumbai
Experience: 2 to 3 years
SCOPE OF WORK
- Assign tickets received from service desk and users for software requirements.
- Follow the approval process and seek business justification wherever required.
- Raise software requests to SAM team on behalf of users
- Communicate users on current progress and next steps forward related to their requests.
- Share relevant information with the service desk related to particular software requests as and when requested.
- Coordinating with SAM and deployment team for application to reflect in users catalogue for installation.
- Software Asset Management Analyst, person to work on SAM Daily Operations requests.
- Tracking of all software licenses and applications. Perform Software License Audits, handling user requests and escalations. Handle user requests for software and licenses.
- Process tickets within SLAs and escalate if required, Perform software licensing audit and governance activities to avoid risk.
- Knowledge on ITSM tools and ITIL Preferred.
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