Jio World Centre
Website:
jioworlddrive.com
Company:
https://www.linkedin.com/company/jioworldcentre
Seniority: Mid-Senior level
Industries: Hotels and Motels and Hospitality
Job details:
JOB PURPOSE:
To lead and manage end-to-end IT operations in a large-scale, event-driven hospitality environment. Responsible for ensuring high IT system uptime, availability, and efficient service delivery across centre operations to support seamless guest experiences. Day-to-day IT operations, managing internal teams and vendors. Drives IT service lifecycle management, ITIL-based service delivery, audits, and compliance, while leading incident management, root cause analysis, and continuous improvement initiatives.
JOB ACCOUNTABILITIES:
Event & Guest Technology Support
· Deliver end-to-end IT support for large-scale events, exhibitions, and conferences
· Ensure seamless Wi-Fi, AV integration, and digital service delivery
· Manage guest expectations and enhance overall digital experience
IT operations & & Infrastructure
· Oversee LAN/Wi-Fi and enterprise connectivity across venues and facilities
· Ensure high availability, uptime, and disaster recovery readiness
· Provide robust IT support for VIP users and large-scale events
· Enterprises Security & Compliance
Service Delivery & Incident Management
· Lead incident, escalation, and problem management processes
· Ensure SLA adherence and minimize downtime
· Implement and govern ITIL-based service delivery frameworks
Project & Pre-Opening Management
· Lead IT initiatives for pre-opening projects and infrastructure setup
· Execute application and infrastructure migrations
· Drive innovation aligned with business and market requirements
Vendor & Financial Management
· Manage OEMs, vendors, and service partners
· Oversee CAPEX and OPEX planning, budgeting, and optimization
· Drive cost efficiency and vendor performance accountability
Leadership & Team Management
· Lead and manage multi-location IT teams with 24x7 support coverage
· Build and mentor high-performing teams
· Collaborate with business stakeholders to ensure seamless operations.
SKILLS/ COMPETENCIES REQUIRED:
· Experience in Hotels system and environment.
· Experience in setting up and leading IT Operations for mid to large size events in hospitality.
· Experienced in Technology & Processes integrations on large Enterprises.
· Exposure to Industry Standard Tools & Technology used in Service Delivery Programs
· Exposure in Convention Centre, Retail, Performing art and hospitality domain.
· Experience in managing Guest services with respect to IT requirements.
· Experience in leading team with diverse skillsets
· Excellent listening and interpersonal skills.
· Strong customer-service orientation.
· Ability to communicate ideas in both technical and user-friendly language.
· Highly self-motivated and directed.
· Support VIP users and APEX.
QUALIFICATIONS:
· Bachelor/ Masters degree in Information Technology, Computer Science or related field.
EXPERIENCE:
· 12+ years of relevant experience.
· Candidate with a hotel industry background will be preferred.
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