Tata Consultancy Services
Website:
tcs.com
Company:
https://www.linkedin.com/company/tata-consultancy-services
Industries: IT Services and IT Consulting
Job details:
It is time for you to make #thebigmove to Tata Consultancy Services.
Role : Solution Lead
Exp :8-18 Years
Location : PAN India
JOB DESCRIPTION:
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than )
- 5+ experience in Workplace (EUC) & SD operations or overall,
- 5+ years of experience with Automation solution in ServiceDesk/wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation
- At least one implementation experience of SD / workplace automation solution (EUC) and/or ServiceDesk automation solution
- Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now/Cherwell/Remedy),
- Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA)
- Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer
Good-to-Have
- Knowledge of chat/voice bot integration experience on Bot (Ex: RASA, Kore.AI)
- Ability to spot & mine automation interventions opportunities in various sub processes
- Good experience in MS Excel, Power point and Word
Responsibility of / Expectations from the Role
1 Author Automation Solution for SD and EUC Automation deals. Defense/support defense (including presentation and demo) of automation solution with customers
2 Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)
3 Defence/support defence (including presentation and demo) of automation solution with customers
Support Geo Sales & Solution Team with various customer meeting preparation
4 Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal
5 Support Geo Sales & Solution Team with various customer meeting preparation.
6 Develop & share reusable solution assets/frameworks with rest of the solution team
7 Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing
8 Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat/Voice bot, contact centre product
9 Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption
10 Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
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