Hired
Website:
bit.ly
Company:
https://www.linkedin.com/company/hiredddd
Seniority: Associate
Industries: Retail, IT Services and IT Consulting, and Information Services
Job details:
- Role: Customer Experience Specialist (Remote)
- Location: Remote (Work from Anywhere)
- Job Type: Contract
- Payout: $40 - $65/hour
Role Overview:
We are hiring for one of our clients, seeking a Retail CX & Policy Specialist to work on a contract basis. The role involves developing and implementing customer experience policies for retail operations, ensuring compliance with industry regulations and company standards. This position requires a balance of technical expertise in policy frameworks and hands-on customer service experience.
Key Responsibilities:
• Develop and document customer experience policies tailored to retail operations, ensuring alignment with regulatory requirements and business objectives.
• Monitor and analyze customer feedback channels to identify policy gaps and recommend improvements for enhanced satisfaction and retention.
• Collaborate with cross-functional teams to implement policy changes and assess their impact on customer interactions and operational workflows.
• Conduct audits and reviews of retail customer service practices to ensure adherence to established policies and compliance with relevant laws.
• Provide training and guidance to retail staff on policy implementation, ensuring consistent application across all customer touchpoints.
Required Skills & Qualifications:
• Experience drafting and refining customer experience policies in a retail or service-based environment.
• Knowledge of retail industry regulations, compliance standards, and customer service best practices.
• Proficiency in analyzing customer feedback data and translating insights into actionable policy adjustments.
• Strong written and verbal communication skills for documenting policies and training stakeholders.
• Ability to work independently in a remote setting while meeting deadlines and maintaining accuracy.
More About the Opportunity:
This role offers a unique opportunity to work with a global leader in the retail industry, contributing to the standardization of customer experience policies across multiple markets. The position requires a detail-oriented professional capable of balancing regulatory compliance with practical retail operations.
Equal Opportunity Employer:
We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!
Click on Apply to know more.