EY
Website:
ey.com
Company:
https://www.linkedin.com/company/ernstandyoung
Seniority: Mid-Senior level
Industries: Professional Services
Job details:
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Knowledge Manager
Oracle & Enterprise Applications Practice
Position Summary
The Knowledge Manager will establish, govern, and continuously enhance the Oracle & Enterprise Applications Practice knowledge ecosystem. This role will be responsible for defining the knowledge management strategy, building and maintaining a centralized knowledge repository, and ensuring that delivery teams, architects, solution leads, and practice leadership have access to high-quality, reusable assets, accelerators, methodologies, lessons learned, case studies, and intellectual property.
The role serves as a critical enabler for delivery excellence, innovation, practice growth, employee development, and operational efficiency by transforming institutional knowledge into a scalable and accessible business asset. The Knowledge Manager will work closely with Practice Leadership, Solution Architects, Delivery Teams, PMOs, Learning & Development teams, and Sector Leaders to drive knowledge capture, reuse, governance, and adoption across the Oracle and Enterprise Applications portfolio.
Key Responsibilities
Knowledge Management Strategy & Governance
- Define and execute the Practice Knowledge Management Strategy aligned with business objectives.
- Establish governance frameworks, standards, taxonomies, metadata models, and content lifecycle management processes.
- Create policies for content creation, review, approval, publication, archival, and retirement.
- Lead Knowledge Management Steering Committee meetings and drive knowledge initiatives across the practice.
- Develop KPIs and dashboards to measure knowledge creation, consumption, reuse, and business impact.
Enterprise Knowledge Repository Management
- Design, implement, and maintain a centralized practice-wide knowledge repository.
- Ensure knowledge assets are organized, searchable, current, and easily accessible.
- Manage repository structure, tagging standards, content classification, and access controls.
- Implement processes to continuously improve repository usability and user experience.
- Drive adoption of collaboration and knowledge-sharing platforms.
Knowledge Capture & Content Management
- Establish systematic processes to harvest knowledge from client engagements, proposals, delivery programs, and innovation initiatives.
- Capture and curate:
- Methodologies and delivery frameworks
- Solution accelerators and tools
- Reusable templates and work products
- Implementation playbooks
- Lessons learned and best practices
- Case studies and success stories
- Training materials and learning content
- Industry and functional domain expertise
- Partner with engagement teams to ensure timely contribution of assets into the repository.
Practice Enablement & Adoption
- Promote a culture of knowledge sharing and collaboration across the Oracle and Enterprise Applications practice.
- Drive awareness campaigns and adoption programs to increase repository usage.
- Enable consultants, architects, and leaders to contribute and consume knowledge effectively.
- Partner with Learning & Development teams to integrate knowledge assets into capability-building programs.
- Develop communication plans and knowledge-sharing forums across practice communities.
Intellectual Property & Asset Development
- Support creation and management of practice intellectual property and delivery accelerators.
- Maintain inventories of reusable assets and identify gaps requiring new content development.
- Collaborate with solution and offering leaders to package knowledge into repeatable service offerings.
- Ensure alignment between methodologies, tools, accelerators, and practice standards.
Analytics & Continuous Improvement
- Monitor repository health, asset utilization, user engagement, and knowledge contribution metrics.
- Conduct regular audits to ensure content quality, relevance, and compliance.
- Identify opportunities for automation, AI-enabled search, content recommendations, and knowledge discovery.
- Benchmark best practices and continuously evolve the knowledge framework.
Key Performance Indicators (KPIs)
- Percentage of delivery teams contributing reusable assets.
- Repository adoption and active user metrics.
- Search success and user satisfaction scores.
- Knowledge asset reuse rate across engagements.
- Number of new accelerators, playbooks, and reusable artifacts created.
- Reduction in effort through knowledge reuse.
- Repository content quality and currency score.
- Knowledge contribution compliance across projects.
Required Qualifications
Education
- Bachelor's or Master's degree in Information Management, Business, Technology, Knowledge Management, or related discipline.
Experience
- 8+ years of experience in Knowledge Management, Practice Operations, Learning & Development, Content Management, or Consulting Enablement roles.
- Experience supporting Enterprise Applications, ERP, Oracle Cloud, SAP, Microsoft, or large consulting practices preferred.
- Proven experience designing and managing enterprise knowledge repositories.
- Experience driving organization-wide knowledge-sharing and adoption programs.
Required Skills
Functional Skills
- Knowledge Management frameworks and best practices
- Information architecture and taxonomy design
- Content lifecycle management
- Repository governance and administration
- Process design and continuous improvement
- Change management and stakeholder engagement
Technology Skills
- Microsoft SharePoint
- Microsoft Viva / Microsoft 365 Collaboration Platforms
- Knowledge Management platforms
- Power BI reporting and analytics
- AI-enabled search and content discovery solutions
- Content management systems
Leadership Skills
- Strategic thinking
- Stakeholder management
- Cross-functional collaboration
- Executive communication
- Influencing without authority
- Program management
Success Profile
The ideal candidate is a strategic thinker with a passion for enabling large consulting organizations through knowledge. They combine strong governance and operational discipline with the ability to foster collaboration, drive adoption, and build a culture where knowledge is treated as a critical enterprise asset. The individual will play a pivotal role in transforming the Oracle & Enterprise Applications Practice into a knowledge-driven, highly scalable organization that accelerates delivery excellence, innovation, and growth.
EY | Building a better working world
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Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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