Tata Consultancy Services
Website:
tcs.com
Company:
https://www.linkedin.com/company/tata-consultancy-services
Industries: IT Services and IT Consulting
Job details:
IT Service Management analyst/SME
IT Service Management analyst/SME
Location: Delhi
Experience: 8 years to 15years
Interview Mode: Online Interview
Interview Date: 8th July 2025 (Wednesday)
Interview Time: 12:00 PM to 6:00PM
Must-Have**
- Manage end-to-end ITSM processes (Incident, Problem, Change, Request Management)
- Ensure adherence to SLA, KPI, and service quality standards
- Lead major incident management and escalation handling
- Drive root cause analysis and problem management lifecycle
- Manage and maintain CMDB / Asset lifecycle governance
- Conduct governance calls, service reviews, and reporting
- Drive continuous service improvement (CSI) initiatives
- Coordinate with cross-functional teams (infra, network, apps)
15 years of Continuous Education.
Click on Apply to know more.