BarScale
Company:
https://www.linkedin.com/company/barscale
Industries: Technology, Information and Internet
Job details:
Company Description BARSCALE is a cloud-based SaaS platform that helps bars, restaurants, hotels, and hospitality groups manage beverage inventory with precision. The platform combines smart scale technology, inventory automation, and AI-driven analytics to provide real-time inventory insights. Designed specifically for hospitality, BARSCALE simplifies stock counting, variance analysis, cocktail management, and operational reporting in one intuitive interface. With centralized SKU management, barcode scanning, offline-first functionality, and multi-location administration, it enables complete visibility across venues while reducing manual work and losses. Built on secure, scalable cloud architecture with role-based access controls, BARSCALE supports operators in improving efficiency, reducing wastage, and making data-driven decisions.
Key Responsibilities
- Manage customer onboarding and implementation.
- Configure customer accounts, venues, and product catalogues.
- Train bar teams, managers, and finance teams on using the platform.
- Provide ongoing customer support and resolve operational queries.
- Monitor product adoption and encourage best practices.
- Collect customer feedback and communicate product improvement opportunities to the development team.
- Build long-term customer relationships to improve retention and expansion.
- Ensure customers achieve measurable operational improvements using BARSCALE.
Qualifications
- Strong focus on Customer Satisfaction and Customer Retention, with the ability to build long-term, trust-based relationships.
- Customer Support and Account Management skills to handle inquiries, manage accounts, and coordinate solutions across multiple stakeholders.
- Analytical Skills to interpret usage data, identify trends, and recommend actions that improve customer outcomes and platform adoption.
- Excellent written and verbal communication skills, with the ability to present complex concepts in a clear and professional manner.
- Experience in customer-facing roles, preferably in SaaS, hospitality, or technology-driven environments.
- Proactive, organized, and detail-oriented approach, with the ability to manage multiple accounts and priorities simultaneously.
- Comfort working with CRM tools, support ticketing systems, and basic reporting or dashboard tools.
- Bachelor’s degree in Business, Hospitality Management, Communications, or a related field, or equivalent practical experience.
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