ICE
Website:
ice.com
Company:
https://www.linkedin.com/company/icemarkets
Seniority: Not Applicable
Industries: Financial Services
Job details:
Job Description
Job Purpose
Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions.
Responsibilities
- Administration of assigned projects to Customer Engineering standards
- Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
- Planning & execution of networking tasks necessary to deliver customer connectivity solutions
- Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
- QA testing of customer site installations
- Accurate and prompt record keeping in accordance with Customer Engineering standards
- Maintaining accurate customer & network specific data
- Working with telecom providers to complete acceptance testing of new customer connectivity
- Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
- Undertake and lead Technical Interchange Meetings (TIM) with customers
- Providing both internal and external technical documentation
- Provide support on production customer issues relating to their ICE network infrastructure as required
- Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
- Liaising internally with other ICE teams to achieve the above
- Own and manage the project delivery from start to finish
- Providing technical support during the provisioning process
Knowledge And Experience
- Bachelor’s degree
- 3+ years in network support or network delivery with proven track record of problem solving
- Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
- Time management in order to ensure the delivery of client services is achieved
- Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena
- Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
- Strong “hands-on” experience of IP multicast configuration and support
- Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
- Strong “hands-on” network trouble shooting skills and traffic analysis
Preferred Knowledge And Experience
- Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
- Basic UNIX / LINUX administration skills
- Network Security experience
- Direct experience of network tools such as Wireshark & Corvil
- Knowledge of current Juniper, Cisco and Arista product range
- Proven project management experience
- Financial services experience, and or Extranet service provider experience
Schedule
- Since Customer Engineer serves clients globally, the ability to work shifts as well as weekend working to achieve successful project delivery is required
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