Otis Elevator Co.
Website:
otis.com
Company:
https://www.linkedin.com/company/otis_elevators
Seniority: Not Applicable
Industries: Consumer Services
Job details:
Date Posted:
2026-07-17
Country:
India
Location:
1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.
Job Title:
Manager, APAC Payroll Service Excellence
Role Overview:
This leadership role is responsible for driving payroll service delivery excellence across region. The position serves as the regional owner for payroll governance, service quality, process optimization, vendor management, operational risk controls, and payroll transformation initiatives.
On a Typical Day You Will
Payroll Governance & Service Delivery
- Act as the regional payroll governance lead for the region, ensuring consistent execution of payroll processes across countries.
- Establish and maintain payroll operating standards, controls, service expectations, and governance frameworks.
- Monitor payroll service delivery performance across countries and vendors, ensuring adherence to service level agreements and operational targets.
- Sign off the payroll final results and manage the system change request and cost approval.
- Lead issue management, escalation governance, and resolution of complex payroll delivery challenges.
- Drive continuous improvement initiatives to enhance payroll accuracy, efficiency, scalability, and employee experience.
- Partner with global payroll leadership to implement strategic initiatives, standards, and operating models within the region.
Vendor & Outsourcing Management
- Manage relationships with external payroll service providers and outsourcing service partners.
- Establish vendor governance routines, performance reviews, SLA monitoring, and operational scorecards.
- Drive vendor accountability through robust service management processes and continuous improvement expectations.
- Lead service reviews, root-cause analysis, corrective action planning, and escalation management for payroll delivery issues.
- Evaluate opportunities to optimize service delivery models and improve cost, quality, and operational performance.
Payroll Process Excellence & Transformation
- Identify opportunities to simplify, standardize, automate, and optimize payroll processes across the region.
- Partner with Global Payroll, HR Technology, Digital, and IT teams to improve payroll systems, integrations, workflows, and reporting capabilities.
- Support implementation of payroll transformation initiatives, system enhancements, and process redesign programs.
- Drive adoption of best practices, standard operating procedures, knowledge management, and operational documentation.
- Champion data-driven decision making through payroll analytics and operational insights.
Risk Management, Compliance & Controls
- Ensure payroll operations comply with internal controls, governance requirements, and local statutory obligations across the region.
- Lead payroll risk assessments and develop mitigation strategies for key operational and compliance risks.
- Oversee payroll control frameworks, process monitoring, access governance, audit readiness, and issue remediation activities.
- Partner with Internal Audit, Compliance, Finance, Legal, and country stakeholders on payroll-related reviews and corrective actions.
- Maintain regional payroll business continuity plans and strengthen operational resilience capabilities.
Global & Regional Stakeholder Partnership
- Serve as the key regional liaison between global payroll teams, regional leadership, country stakeholders, and payroll vendors.
- Influence alignment of regional payroll practices with global operating models and strategic priorities.
- Facilitate cross-functional collaboration across HR, Finance, Legal, Tax, IT, and Shared Services organizations.
- Provide regular updates on payroll performance, risk exposure, transformation progress, and governance outcomes to senior leadership.
What You Will Need To Be Successful
- 10+ years of experience in payroll operations, payroll governance, shared services, or payroll service delivery leadership.
- Experinec in APAC Payroll (ANZ, Australia, Malysia, Singapore, Japan, Korea etc)
- Demonstrated experience managing multi-country payroll operations.
- Proven track record managing outsourced payroll delivery models and third-party service providers.
- Experience leading payroll transformation, process improvement, and digitalization initiatives.
- Strong stakeholder management experience within a global and matrixed organization.
Technical Expertise
- Deep understanding of payroll operating models, payroll governance, risk management, and control frameworks.
- Strong knowledge of payroll systems, (ADP-GlobalView, Celergo) HRIS integrations, data governance- (workday, ServiceNow) and process optimization methodologies.
- Experience working with outsourced payroll providers and global payroll operating environments.
- Understanding of payroll compliance requirements, audit expectations, and business continuity planning principles.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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