Jio World Centre
Website:
jioworlddrive.com
Company:
https://www.linkedin.com/company/jioworldcentre
Seniority: Mid-Senior level
Industries: Hospitality, Retail, and Airlines and Aviation
Job details:
JOB PURPOSE:
The Manager – IT Applications (Facility Management) is responsible for leading the implementation, lifecycle management, enhancement, and support of enterprise applications that enable venue operations, event management, facility management, engineering, and business functions across Jio World Centre. The role partners with business stakeholders to deliver secure, scalable, and integrated digital solutions, drive application modernization and digital transformation initiatives, and ensure the availability, performance, governance, and continual improvement of mission-critical business applications.
JOB ACCOUNTABILITIES:
- Manage the end-to-end lifecycle of enterprise Facility Management, Venue Management, Event Management, Space Management, Digital Signage, Revenue Management, CRM, and related business applications.
- Develop application roadmaps, technology refresh plans, release schedules, upgrade strategies, and lifecycle management plans aligned with business objectives.
- Evaluate emerging technologies and recommend digital solutions that enhance operational efficiency, user experience, and business performance.
- Lead the planning, implementation, enhancement, and successful delivery of enterprise application projects using appropriate project management methodologies.
- Drive application modernization through cloud technologies, API-first architecture, microservices, automation, AI-enabled capabilities, and digital transformation initiatives.
- Identify opportunities to improve business processes through workflow automation, artificial intelligence (AI), and robotic process automation (RPA).
- Lead enterprise integrations across Venue Management Systems, ERP, CRM, Finance, Ticketing, Visitor Management, Parking Management, Access Control, Building Management Systems (BMS), Energy Management Systems (EMS), IoT platforms, Digital Signage, Mobile Applications, and other business-critical systems.
- Ensure application interoperability, scalability, security, and seamless data exchange across integrated platforms.
- Ensure high availability, reliability, scalability, disaster recovery readiness, and business continuity of all assigned business applications.
- Establish and maintain IT Service Management (ITSM) processes including Incident, Problem, Change, Release, Service Request, and Service Level Management aligned with ITIL best practices.
- Monitor application performance using enterprise monitoring and observability platforms and drive continual service improvement.
- Manage technology vendors, OEMs, implementation partners, managed service providers, and support partners to ensure service excellence and contractual compliance.
- Build effective working relationships with Operations, Engineering, Events, Commercial, Sales, Marketing, Security, Finance, Infrastructure, Cybersecurity, and external stakeholders.
- Conduct governance meetings, vendor reviews, service reviews, and performance assessments.
- Ensure compliance with enterprise cybersecurity standards, ISO 27001 requirements, PCI-DSS (where applicable), data privacy regulations, and internal governance frameworks.
- Maintain application architecture documents, integration documentation, SOPs, disaster recovery plans, release documentation, and audit records.
- Support internal and external audits while ensuring compliance with organizational policies and applicable statutory requirements.
- Support technology readiness, capacity planning, and application availability for major events, exhibitions, conventions, concerts, and peak operational periods.
- Lead root cause analysis (RCA), implement corrective and preventive actions, and serve as the escalation point for complex production issues.
- Mentor team members, promote technical excellence, and provide technical training to business users and support teams.
COMPETENCIES & SKILLS:
- Strong understanding of enterprise application lifecycle management, solution architecture, and digital transformation initiatives.
- Experience with Venue Management, Event Management, Facility Management, Asset Management, Digital Signage, CRM, Revenue Management, Mobile Applications, and Smart Building platforms (e.g., VenueOps, Ungerboeck, Priava, EventPro, IBM Maximo, MySetu, or equivalent).
- Strong knowledge of enterprise integrations using REST APIs, SOAP, GraphQL, OAuth, SAML, Single Sign-On (SSO), Kafka, RabbitMQ, MuleSoft, or equivalent integration technologies.
- Experience integrating enterprise applications with ERP, CRM, Building Management Systems (BMS), Energy Management Systems (EMS), IoT platforms, Visitor Management Systems, Access Control, Parking Systems, Ticketing, Digital Signage, and payment platforms.
- Familiarity with cloud platforms (Azure, AWS, or Google Cloud Platform), containerization, DevOps, CI/CD, monitoring, and observability platforms such as Dynatrace, Splunk, Grafana, AppDynamics, or Azure Monitor.
- Understanding of AI integration, automation, analytics, and workflow orchestration technologies including Microsoft Copilot, Azure OpenAI, Power BI, Microsoft Power Automate, UiPath, or equivalent.
- Strong stakeholder management, vendor management, analytical, problem-solving, communication, project management, and leadership capabilities.
QUALIFICATIONS:
- Bachelor's or Postgraduate Degree in Computer Engineering, Information Technology, Computer Science, or a related discipline.
- Certifications in Application Development technologies, Project Management (PMP, PRINCE2, Agile/Scrum), or IT Service Management (ITIL) will be an added advantage.
- Cloud certifications (Microsoft Azure, AWS, Google Cloud) and AI or Digital Transformation certifications are desirable.
EXPERIENCE:
- 9–12 years of relevant experience in enterprise application development and management, digital solutions, and technical project management.
- Experience in developing, implementing and managing enterprise applications, system integrations, vendors, and digital transformation initiatives within large organizations.
- Experience in hospitality, convention centres, entertainment venues, retail, airports, or other customer-centric environments will be preferred.
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