Jadestay
Seniority: Mid-Senior level
Job details:
Company Description Jadestay is a hospitality company focused on delivering comfortable, well-managed stays for guests across short-term rental properties. The team is dedicated to providing reliable, clean, and thoughtfully maintained accommodations that meet the expectations of modern travelers. Jadestay emphasizes responsive guest support, streamlined reservation processes, and clear communication to ensure a positive experience from booking through checkout. The company values professionalism, attention to detail, and a service-oriented approach in all aspects of its operations.
Role Description The Airbnb Reservation Manager at Jadestay is a full-time, on-site role based in Mumbai. This role is responsible for managing daily reservations across Airbnb and other booking platforms, including handling inquiries, confirming bookings, modifying reservations, and overseeing cancellations. The Reservation Manager communicates with guests before, during, and after their stay to address questions, provide information, and resolve issues promptly. The role includes coordinating with housekeeping and operations teams to ensure accurate availability, smooth check-ins and check-outs, and high guest satisfaction. The Reservation Manager also monitors pricing and occupancy, supports sales initiatives, and maintains accurate records and reports related to bookings and revenue.
Qualifications
- Strong reservations management skills, including handling bookings, modifications, and cancellations.
- Customer service and communication skills to interact professionally with guests and internal teams.
- Sales skills to support upselling, cross-selling, and maximizing occupancy and revenue.
- Training experience or ability to guide and support team members on reservation procedures and systems.
- Familiarity with Airbnb and other online booking platforms; experience with property management systems is an advantage.
- Organizational skills, attention to detail, and ability to manage multiple reservations and tasks simultaneously.
- Proficiency in written and spoken English; additional local language skills are beneficial.
- Previous experience in hospitality, travel, or customer-facing roles is preferred.
- Ability to work on-site in Mumbai with a flexible schedule, including evenings, weekends, and holidays as needed.
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