ValueFirst - A Tanla Company
Website:
vfirst.com
Job details:
Company Description ValueFirst - A Tanla Company is a communications technology organization that helps businesses engage with customers through digital and mobile channels. The company focuses on providing scalable messaging, cloud communication, and customer engagement solutions across industries.
Role Description This is a full-time, on-site Technical Consultant role based in Mumbai, India. The Technical Consultant will work closely with clients to understand their business and technical requirements, translate them into suitable solutions, and support implementation of ValueFirst platforms and services. Day-to-day tasks include coordinating with internal product and engineering teams, and ensuring timely resolution of client queries. The role involves preparing technical documentation, conducting product demos and solution walkthroughs, and assisting the sales team with technical inputs during pre-sales discussions. The Technical Consultant will also monitor system performance for client accounts, recommend improvements, and help drive adoption and optimal usage of ValueFirst solutions.
Qualifications
- Strong analytical skills to understand client requirements, interpret data, and propose effective technical solutions.
- Consulting experience with enterprise or B2B clients, including requirement gathering, solution design, and stakeholder communication.
- Hands-on technical support and troubleshooting skills, with the ability to diagnose issues and coordinate fixes with technical teams.
- Exposure to sales or pre-sales activities, providing technical inputs, supporting demos, and contributing to proposals.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- Familiarity with APIs, cloud-based platforms, and enterprise communication or messaging solutions is an advantage.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work collaboratively with cross-functional teams, manage multiple client engagements, and prioritize tasks effectively.
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