Ambitio
Website:
ambitio.club
Company:
https://www.linkedin.com/company/ambitio-club
Industries: Advertising Services
Job details:
Ambitio is India's first AI-powered global admissions platform, helping students get into their dream schools by combining AI guidance with alumni mentorship. Founded by IIT BHU alumni, we've helped 100,000+ users pursue admits at Stanford, Oxford, NYU, Cornell, Columbia, and more. Backed by BLinC Invest, First Cheque, and We Founder Circle. As a customer delight associate, you'll own the end-to-end student experience across Nova, Elite, and Apex- from onboarding through application submission. You'll be the resident expert on what makes students feel genuinely supported, turning every interaction into trust, retention, and referrals. This role suits someone who understands that in study abroad, no amount of AI replaces a real person in your corner during a high-stakes, high-anxiety decision- someone who gets the emotional weight of missed deadlines, stalled essays, and anxious parents and can turn that understanding into measurable satisfaction, retention, and word-of-mouth growth at scale.
Key Responsibilities
- Student experience ownership:
- Own the end-to-end delight framework across the student journey
- Identify friction points and drive structured improvements across process, communication, and tooling
- Track student sentiment trends and satisfaction patterns
- Student engagement & support:
- Conduct regular check-ins to track progress and surface concerns before they become churn risk
- Gather and act on feedback to keep NPS and satisfaction scores high
- Help students and parents feel confident throughout the process
- Reporting & insight generation
- Build weekly/monthly reports on satisfaction, NPS, and referral metrics
- Translate recurring feedback into concrete product improvements with the product team
- Represent the voice of the student in strategy conversations with founders
- Cross-functional collaboration:
- Inform product features that reduce friction and improve outcomes
- Partner with Admissions for smooth handoffs and consistent experience
- Feed qualitative insights back into product and admissions roadmaps
Why join us?
- Redefine how India experiences study-abroad support, scaling trust and referrals across thousands of aspirants
- Real ownership of a high-impact function- directly move NPS, retention, and referral numbers
- Turn your people skills into systems- playbooks, reports, and product inputs that scale
- Work with a small, sharp team that moves fast and cares deeply about student-first thinking
Hiring Process
- Round 1- Empathy & problem solving: Break down a real student support challenge and structure a clear path forward
- Round 2- Strategy & framework thinking: Approach to building Ambitio's delight function, plus working style and values
- Round 3- Founders' round: Final conversation with founders on values, ownership, and long-term fit
- Offer: If aligned, we move fast
About Company: Ambitio is an AI copilot for higher education across the world. We make it 10x easier to apply to and get accepted into top schools globally.
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